SusTern ηoryX™

Privacy Policy

Last updated: 2025-01-14

SusTern™ Inc. (the “SusTern™”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose (a) your personal or personally identifiable information or business information (if and as applicable); and (b) data we obtain from your activity on the Services (as defined below) as part of providing our Website and web-based applications such as ηoryX™ available at https://www.sustern.ca/ (the “Website”) and through third party platforms (collectively, “Services”). 

We encourage you to read and understand our terms of service (“Terms”) and this privacy policy (“Privacy Policy”) before accessing or using the Services. By accepting the Terms or Privacy Policy or by accessing or using the Services, whether directly or via a third party platform, website, or web-based application, you expressly consent to our collection, use and disclosure of information and data in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms. 

This Privacy Policy and the Terms may change from time to time. Your continued use or access of the Services after we make changes indicates that you accept and consent to those changes, so please check the Privacy Policy and the Terms periodically for updates. We will notify you, as described below, in advance of any material changes to this Privacy Policy and obtain your consent to any new ways that we collect, use, and disclose your personal information.

All capitalized terms or terms that were otherwise defined in the Terms that are not otherwise defined herein obtain their meaning from the Terms, including, without limitation, the definition of “you” and “your” used in the Terms.

1. Scope of Application of this Privacy Policy

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

This Privacy Policy applies to information that we collect from you:

This Privacy Policy does not apply to information that you provide to third parties by your access or use of the Services. For example, the Services may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that we do not control these third-party services and do not accept any responsibility or liability in connection with your use of these services. By accessing these third party services you may also be agreeing to the privacy policies of these third parties. We do not accept any responsibility or liability for these third party privacy policies and encourage you to read the privacy policy of every service you use.

2. What Information We Collect

We collect and use several types of information from and about you, including:

3. How We Collect Information About You

We use different methods to collect your information, including through:

A. Information You Provide to Us

When you use the Services, download, register with, or use this Website, we may ask you to provide information such as:

B. Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with the Service, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

The technologies we use for this automatic data collection may include:

C. Information We Collect from Third Party Connections You Authorize

When you use the Services, download, register with, or use this Website, we may ask you to provide data access to your Third-Party Provider Account data via connections, such as webhooks, including:

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information in the following ways:

Our policy is to process the minimum amount of Personal Information necessary to provide this functionality efficiently and consistently.

5. Disclosure of Your Information

We may disclose Non-Personal Information about our Users, without restriction.

We may disclose Personal Information that we collect or you provide, as described in this Privacy Policy:

Certain of your User Content may be visible to others through the Services and may also be accessed or shared by other Users as well as third parties such as search engines, content aggregators and news sites. 

If you choose to register to use the Services using your third party account details (e.g., Shopify, Facebook, Twitter, Instagram, Google, Apple), you will provide us or allow the third party to provide us with your phone number, email address, username and public profile. We will likewise share certain information with the relevant third party such as your app ID, access token and the referring URL. If you choose to allow a third-party service to access your User Account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.

We may also disclose your Personal Information:


6. Choices About How We Collect, Use, and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information: 


7. Processing, Transferring, and Storing Your Personal Information

We may transfer Personal Information that we collect or that you provide as described in this Privacy Policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with the Services improvement and optimization or third-party payment providers) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Privacy Policy.

We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation.

You are welcome to contact us to obtain further information about our policies regarding service providers outside of Canada. 

By submitting your Personal Information or engaging with the Services, you consent to this transfer, storage, or processing.

8. Data Security

The security of your Personal Information is very important to us. We use physical, electronic, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. This includes:

Unfortunately, the storage and transmission of information via the Internet is not completely secure. Although we take efforts to protect your Personal Information at or exceeding industry standards for corresponding sensitive information, we cannot guarantee the security of your Personal Information provided or transmitted to the Services. Any provision or transmission of Personal Information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures contained on the Services. 

9. Data Retention

Except as otherwise permitted or as required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Under some circumstances we may anonymize (de-identify) your Personal Information so that it can no longer be associated with you. We store de-identified separately from Personal Information and reserve the right to use such de-identified data for any legitimate business purpose, such as testing purposes, without further notice to you or your consent. 

10. Accessing and Correcting Your Personal Information

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an email at support@sustern.ca to request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us verify your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Team at support@sustern.ca.

11. Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at support@sustern.ca. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision. 

12. Changes To Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Services. 

We include the date the Privacy Policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

13. Contact Information and Challenging Compliance

We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact our support team at: 

support@sustern.ca

We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this Privacy Policy, and with applicable privacy laws. To discuss our compliance with this Privacy Policy please contact support using the contact information listed above.